Privacy Policy

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices. Techie Solutions follows these privacy principles both online and offline in the collection, use, security, and sharing of customer information:
NOTICE – When we ask for your personal information, we will tell you why we need it and what we will do with it.
CHOICE – When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
SECURITY – We will use reasonable security measures to protect the personal information we receive from you.
SHARING – When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
The following Privacy Policy describes the information and privacy practices for Techie Solutions retail stores, tsaustin.net (the “Techie Solutions Web site”), and all other locations, occasions, or events where your personal information is collected by, or on behalf of, Techie Solutions. When you provide us your personal information, you consent to the information practices described in this policy.
This Privacy Policy may not apply to Web sites that are accessible through the Techie Solutions.com site. Our Web site contains links to other sites operated by third parties, including but not limited to third-party sites that display the Techie Solutions trademark. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share, and secure your information.

Information Collected by Techie Solutions
As part of your interaction with Techie Solutions, we may collect personal information such as:
Contact information, including name, mailing address, phone number and e-mail address
Purchase information, including credit card number, billing and/or shipping information
We may also collect demographic information, including age, personal interests, and product preferences.
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
Schedule an appointment for services
Bring in your product for service
Purchase products or services
Set up an account online
Schedule a delivery or an installation
Contact us with a question or concern
Participate in other activities with Techie Solutions

Uses of your Personal Information
We use the personal information you provide for purposes including, but not limited to:
Fulfilling requests for products, services or information
Tracking and confirming online orders
Delivering or installing products
Providing customer services
Offering new products and services
Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
Performing other business activities as needed, or as described elsewhere within this Policy

Sharing of Personal Information
Techie Solutions does not sell, rent or trade your personal information to third parties.
Techie Solutions may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
Fulfilling customer orders
Sending Techie Solutions marketing communications
Delivering packages
Scheduling and performing installations
Servicing products
Fulfilling subscription services
Conducting research, analysis or administering surveys
Sending regular mail and e-mail on behalf of Techie Solutions
Processing credit card payments
The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.
Techie Solutions may also share your personal information with companies who have referred you to Techie Solutions for goods and services, or have provided space in their store locations for Techie Solutions to offer its goods and services, or have allowed Techie Solutions to have a presence on their web sites.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. You will be notified via email and/or a prominent notice on our applicable Web site(s) of any change in ownership, as well as any choices you may have regarding your personal information.
Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information. Upon your request, we will endeavor to remove content or personal information posted by you from our bulletin board, blog, chat room, community forum, comment about a product, or any other public forum on this Web site or any of our online services, online applications or mobile applications. In some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why. We also display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at contact@tsaustin.net

Choices Regarding your Personal Information

Techie Solutions communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.
Once you provide your personal information, we may contact you through direct mail, e-mail, or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages), we will require your express consent by requesting that you opt in.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances.
Techie Solutions will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing, and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
30 business days for e-mails
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.

Updating your Personal Information

Techie Solutions wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number, and/or e-mail information, or deactivate your account:
Send a request to: contact@tsaustin.net
Please be sure to include your current information and the requested changes. We will respond to your request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security of your Personal Information
Whether you are receiving services, shopping online, or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Techie Solutions cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Please note: While Techie Solutions is able to protect personal information that is provided during the course of business, Techie Solutions cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed up in order to safeguard this information.

Remote Access
Techie Solutions offers remote access service to assist in diagnosing and resolving system issues. This process allows a Techie Solutions Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a Techie Solutions Agent to log into your computer which may contain personal information. A Techie Solutions Agent will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
Safe Shopping Policy on tsaustin.net
We use a variety of information security measures to protect your online transactions with us. The Techie Solutions Web site uses encryption Technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as order information including your name, address, and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.

Cookies
A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us “remember” information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.
You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the Techie Solutions site. For more information about managing cookies, Flash cookies and other automated online information collection, click here.

Collection of Children’s Personal Information

We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13. You must be 18 and have a credit card to use our service.

Concerns About the Privacy or Security of your Personal Information

Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
Send a communication to: contact@tsaustin.net

Privacy Policy Changes
We may need to update our Privacy Policy as Techie Solutions and our customers grow and evolve. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

Last revision date: February 13, 2021